Terugbetalingsbeleid

Return Policy (30 Days)

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • With original tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at info@theoldtimerfactory.com.

Returns must be sent to the following address:

The Oldtimer Factory
Meiselaan 74
1880 Kapelle-op-den-Bos
Belgium

Returns sent without prior approval will not be accepted.

Once your return request is approved, you will receive instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer.
No restocking fees are charged.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at info@theoldtimerfactory.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a different item is to return the original product and place a new order once the return has been approved.

14-Day Cooling-Off Period (EU Customers)

For orders shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet the same conditions listed above.
Return shipping costs remain the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at info@theoldtimerfactory.com.